Shipping & Delivery Fees

For Singapore Customers

Delivery is FREE for orders above $50.

Details of shipping costs and durations can be found in the table below.

Domestic Shipping OptionCostExpected Transit Time*

Economy via J&T Express

  • Tracking provided
  • Door-step delivery
  • Mon – Sun 9AM to 10PM (excluding public holidays)

$3.60 (0-4kg)

$5.40 (4.01-10kg)

$6.95 (10.01-20kg)

1-3 Days
   

*Please note that transit time excludes processing and handling time. SAP will take approximately 2 days to process and ship orders out.

Where can I find my tracking number?

An unique tracking number will be provided once your parcel has been processed and sent out. You will receive the tracking number along other parcel status notifications via SMS/email.

For International Customers

How much do you charge for shipping internationally?

Shipping fees vary from country to country, and according to the weight of your parcel. All shipping charges will be automatically calculated based on the weight of your order at checkout after you provide your delivery address.

Does my parcel have a tracking number?

For international orders, a unique tracking number will be provided once your parcel has been processed and sent out. It will reflect on both your order history as well as in a confirmation email sent out to you.

Are there taxes or import fees?

Import duties or permits requirements are subject to your country’s import regulations. Please note that custom duties, to be borne by you, may be applicable on your order when it arrives at your country. You should liaise with the authorities directly for the relevant information.

Bulk Buys

Please contact us for bulk order discounts and shipping rates.


Digital Products

How do I download my purchase?

Upon purchase of an e-book, you should receive a confirmation email containing all steps to access your e-book. Alternatively, you can click on the “My Library” button on the homepage horizontal menu to access your e-book.

If you do not receive an email with instructions, please call or email us at 6276 8280/[email protected] for assistance.

Am I able to share my purchased digital product?

You must not share or circulate materials purchased as they are meant for your exclusive usage. To protect yourself against copyrights violations, you should not circulate your downloads.

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